Up until mediamax (which i might add was a year late) Streamload had a few problems but basically it was a good place for online storage..

Emails were responded to.. i have never over paid and even been given free downloads from them on occasion that i had to complain or had a problem

At Present since the upgrad in august to mediamax the service has become terrible.
Due to the volume of emails they recieve they are clearly finding it hard to respond

I mailed them 3 weeks ago and it took them a while but the other day i got a reply
yet again offering me a few free months as compensation for the loss of propper use of my account

In i have up until august found them pleasant and honest

Now yes its different i am asuming that they thougth everything was ready to go live
only as usually happens they discover some major hiccups.. ones which they never planned on and are taking time to sort out

Yes im angry and annoyed at the lack of communication from them and sometimes i get really annoyed and send them an email ranting about how useless the service is

Your posts are claiming that streamload/mediamax is totally useles.. i would agree with the mediamax.. but defo not streamload thats why folks want it back…

As for their blog pages.. they turned off the response for folks as they went back to the old way the blog was run after the major up/Down grade to mediamax.. at first it was so we could let them know our problems and we did.. some got replies some replies were made for the few that posted the same errors…

As morph2baad has said if there was an alternative folks would be grabbing what they can from their accounts and running but there is nothing like it available at such a reasonable price..

The lack of news from them is i think what is annoying us all most.. they need a forum and some one dedicated to that forum to give us news and respond to posts… thats what i would like to see… maybe even it would help them get the service sorted faster..

Although i dont think it will happen..

And id still prefer the old streamload back sometimes a change is for the best.. mediamax was certainly not one of those changes

Since joining three months ago (and stupidly paying one year up front), I realised something was wrong when my initial login was met with an error. The company blog then reported that their servers were having some changes made and the error was being fixed.

This was 3 months ago.

Since then, and some 10 ticket requests (customer suppport emails) later, I have heard nothing apart from automated responses.

The company blog is discreetly edited as I saw numerous complaints being shown, only to find the following day these either being ignored or deleted. Interestingly, they have since shut down the ability to post onto their blog.

If you look around, you’ll notice that there are hundreds of unhappy customers - customers asking for refunds which are blindly being ignored by the company.

It saddens me to see the company use CNET, PC World, etc which reviewed their services many months ago, yet aren’t privvy to what’s really happening to the customers.

The best advice is to never trust a company that doesn’t even list a phone number.

Their website looks great, just as a car can look new until you open the hood !

I’ve asked them so many times for help, but all i get is an automated response. There’s no telephone numbers and their blog has had postings appropriately stopped.

I can’t believe that this company has my money and won’t even help me